Privacy Policy

Privacy Policy – Sultan Tourism (United Arab Emirates)

Effective Date: [29/05/2013]

At Sultan Tourism, we are committed to protecting the privacy and confidentiality of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our services. By accessing or using Sultan Tourism’s website, mobile applications, or any other services, you consent to the practices described in this Privacy Policy.

1. Information We Collect:

1.1. Personal Information:
We may collect personal information such as your name, address, phone number, email address, nationality, passport details, and payment details when you book our services or interact with our website or mobile applications. We collect this information to provide you with the requested services, process your bookings, and ensure a seamless travel experience.

1.2. Non-Personal Information:
We also collect non-personal information, including but not limited to your IP address, browser type, device information, and usage data. This information is collected to analyze trends, improve our website and services, and enhance your overall experience.

2. Use of Personal Information:

2.1. Service Delivery:
We use your personal information to fulfill your travel bookings, provide customer support, and deliver the services you request from us. This includes sharing necessary information with our partners, such as airlines, hotels, and tour operators, to facilitate your travel arrangements.

2.2. Communication:
We may use your contact information to communicate with you regarding your bookings, send you important updates, promotional offers, and other relevant information about our services. You can opt-out of receiving marketing communications at any time.

2.3. Customer Support:
We may use your personal information to respond to your inquiries, address any issues or concerns, and provide efficient customer support.

2.4. Legal Compliance:
We may collect, use, or disclose your personal information as required by applicable laws, regulations, or legal processes.

3. Data Sharing and Disclosure:

3.1. Third-Party Service Providers:
To deliver our services effectively, we may share your personal information with trusted third-party service providers who assist us in processing bookings, payment transactions, and delivering customer support. These service providers are contractually obligated to protect your information and are only permitted to use it for the specific purposes outlined in this policy.

3.2. Business Partners:
We may share certain personal information with our trusted business partners, such as airlines, hotels, and tour operators, to facilitate your travel arrangements. However, we will only disclose the necessary information required to provide the services you have booked.

3.3. Legal Requirements:
We may disclose your personal information if required to do so by law, court order, or government authorities.

4. Data Security:

We take appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. We use secure servers, encryption techniques, and industry-standard security protocols to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your personal information when it is no longer needed.

6. Your Rights:

You have the right to access, update, correct, or delete your personal information held by Sultan Tourism. You can exercise these rights by contacting us using the information provided below. Please note that certain limitations or legal obligations may prevent us from fully complying with your request.

7. Changes to the Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date